Service Level Agreement (SLA)

Effective date: February 25, 2026

1. Scope

This SLA applies to public API endpoints and static site delivery on api.odei.ai.

2. Availability Target

Monthly target uptime for public endpoints: 99.5%, excluding scheduled maintenance and force majeure events.

3. Support Window

Incident intake is asynchronous and prioritized by severity. Public channels are monitored continuously on a best-effort basis.

4. Exclusions

• Third-party provider outages (e.g., chain indexers, upstream APIs)
• Customer-side misconfiguration or abusive traffic
• Emergency security mitigations

5. Performance Notes

Response latency and freshness can vary by endpoint. Real-time metrics are indicative snapshots, not guaranteed execution commitments.

6. Credits

Any service credit policy requires a written commercial agreement. No automatic credits apply to public/free usage tiers.