Service Level Agreement (SLA)
Effective date: February 25, 2026 | Last updated: March 29, 2026
1. Hosted Scope
This SLA applies to ODEI-hosted public surfaces, including app.odei.ai, api.odei.ai, documentation delivery, and same-origin launch artifacts such as hosted launch, session, resume, and intake-status surfaces.
This SLA does not apply to your local runtime, your machine, your browser state, wallet software, or third-party model providers and connected external systems.
2. Availability Target
Our public target for hosted availability is 99.5% monthly uptime, excluding scheduled maintenance, force majeure events, and the exclusions below.
3. Incident Handling and Maintenance
Incident intake is asynchronous and prioritized by severity. We aim to respond fastest to issues that materially affect hosted availability, access, or integrity. We may perform planned maintenance, emergency security work, or rapid rollbacks where needed to protect the service.
4. Performance and Freshness Notes
Hosted response time, graph freshness, market views, and blockchain-derived proof surfaces can vary by route, upstream dependency, or current load. Real-time views are operational surfaces, not guaranteed execution commitments.
5. Exclusions
- Failures in user-local runtimes, local files, browsers, or device environments
- Third-party provider outages, including model providers, blockchain infrastructure, indexers, RPCs, explorers, wallet software, and upstream APIs
- User-side misconfiguration, revoked credentials, broken browser extensions, or abusive traffic
- Emergency security mitigations, legal restrictions, or force majeure events
6. Commercial Credits
Automatic credits do not apply to public or free usage tiers. Any credit commitment, response-time commitment, or custom uptime term requires a written commercial agreement.
7. Contact
For service-impacting issues, legal notices, or diligence questions about hosted service commitments, contact [email protected].